Privacy Policy

1. Who We Are

Talopet (“we,” “our,” or “us”) is a US-based company headquartered in Seattle, Washington. We provide pet care and business management software services to businesses across the United States.

2. Information We Collect

Depending on how you use our Services, we may collect:

• Account & business information (e.g., name, business name, email, phone number, address).
• Client/customer data you add (e.g., client name, phone number, appointment history), which you control.
• Usage and device data (e.g., pages viewed, features used, IP address, browser type) to help improve reliability and security.
• Support communications (e.g., emails or chat messages you send to our support team).

If you are a Client of a Professional using Talopet, the Professional may provide your information to Talopet to facilitate booking, reminders, and service communications.

3. How We Use Information

We use information we collect to:

• Provide, maintain, and improve our services.
• Communicate with you about updates, security alerts, and support.
• Protect users and the public from harm, fraud, or illegal activity.
• Analyze trends and usage to enhance the user experience.

4. Data Ownership & Security

You own your data. We do not sell your client lists or business data to third parties. Your success is our success, and we respect the sanctity of your client relationships.

We implement reasonable, industry-standard security measures designed to protect information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, but we work hard to protect your data.

5. Text Messaging and Mobile Information

Some Professionals may use Talopet to send appointment reminders, confirmations, service updates, and other operational communications via SMS/MMS (text messaging).

If you have opted in to receive text messages from a Professional, you can typically opt out at any time by replying STOP. Message and data rates may apply depending on your mobile carrier and plan.

6. Information Sharing

We do not share personal information with companies, organizations, or individuals outside of Talopet except:

• With your consent: We will share personal information when you ask us to or authorize us to do so.
• Service providers: We may share information with trusted vendors who process it on our behalf to provide the Services (e.g., infrastructure hosting, analytics, payment processing, messaging, and support tools). These vendors are required to protect the information and use it only for the purposes we specify.
• For legal reasons: We may share information if we have a good-faith belief that disclosure is reasonably necessary to comply with applicable law, regulation, legal process, or enforceable governmental request; to enforce our Terms; or to protect rights, property, or safety.

7. Your Choices

• Access & updates: You can update your account information through your account settings (where available).
• Text messages: If you receive text messages, you can typically opt out by replying STOP.
• Questions: You can contact us at support@talopet.com for privacy questions.

8. Related Policies

Please also review our Terms of Use for more information about using Talopet.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us. We are happy to answer any questions you may have about how we handle your data.